Customer Success Manager

Remote

Full Time

Mid Level

SPANG Career Collective, a recruiting agency, is working on behalf of our client, a Recruiting Software company, to find an Customer Success Manager to join their team.

This position is not open to candidates residing outside of the US

Are you ready to join a growing company that's revolutionizing how talented individuals connect with career and public service opportunities? Our client is seeking a dynamic Customer Success Manager to join their team. This role offers the chance to work on meaningful challenges within a flexible environment, alongside a talented peer group.

Key Responsibilities:

Client Relationship Management: Maintain and cultivate existing client relationships, ensuring high levels of client satisfaction and retention.
New Client Launch: Coordinate and manage the launch of new clients, ensuring successful and timely implementation.
Account Monitoring: Monitor and react to account activity, proactively gauging client satisfaction and identifying opportunities for growth.
Business Development: Assist with efforts to expand the business, leveraging your expertise to drive growth and client ROI.
Reporting and Analysis: Prepare weekly and quarterly client service reports, tracking applicable metrics and trends to measure success.

Ideal Candidate Profile:

Recruiting/Talent Acquisition Knowledge: Familiar with recruiting, screening, selection, retention, development, and related systems and technologies.
Communication Skills: Remarkably articulate, well-written, with strong presentation skills.
Project Management: Proven ability to handle multiple concurrent tasks and manage both internal and external resources effectively.
Relationship Building: Experience generating and sustaining C-level relationships.
Detail-Oriented: Strong attention to detail, with excellent written communication and presentation skills.
Educational Background: Bachelor's degree preferred.

Compensation:

$60,000-$70,000 plus quarterly bonus

Travel: Quarterly travel to client meetings

To view all of our open positions please visit SPANG Careers

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Customer Success Manager

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